This Web Hosting Agreement (this "Agreement") is between
ElaHost ("Host") and the person (individual or legal person)
whose signs ElaHost's service order and set up form (the "Order")
incorporating this Agreement by reference ("Customer").
This Agreement governs Customer's use of ElaHost's Web hosting service.
1. Services.
Subject to the terms of this Agreement, and contingent on Customer's
satisfaction of ElaHost's credit approval requirements, ElaHost
agrees to provide the web hosting services described in the Order
for the fees stated in the Order.
2. Term.
The initial service term of the Agreement shall begin on the date
that ElaHost generates an e-mail message to Customer announcing
the activation of the Customer's account (the "Service Commencement
Date") and shall continue for the number of months stated in
the Order (the "Initial Term"). Upon expiration of the
Initial Term, this Agreement shall automatically renew for up to
three successive renewal terms of the same length as the Initial
Term (each a "Renewal Term") unlessl ElaHost or Customer
provides the other with written notice of non-renewal at least thirty
(30) days prior to the expiration of the Initial Term or then-current
Renewal Term, as applicable. The Initial Term and any Renewal Term
may be referred to collectively in this Agreement as the "Term."
3. Payments.
(a) Fees.
Fees are payable in advance on the first day of each billing cycle.
Customer's billing cycle shall be monthly or annually as indicated
on the Order, beginning on the Service Commencement Date. ElaHost
may require payment for the first billing cycle before beginning
service. If the Order provides for credit/debit card billing, Customer
authorizes ElaHost to bill subsequent fees to the credit/debit card
on or after the first day of each successive billing cycle during
the Term of this Agreement; otherwise ElaHost will invoice Customer
via electronic mail to the Primary Customer Contact listed on the
Order. Invoiced fees may be issued on or before the 1st day of each
billing cycle, and the fees shall be due on the 14th day following
invoice date, but in no event earlier than the first day of each
billing cycle.
Payments must be made in United States dollars. Customer is responsible
for providing ElaHost with changes to billing information (such
as credit card expiration, change in billing address) At its option,
ElaHost may accrue charges to be made to a credit/debit card until
such charges exceed $10.00. ElaHost may charge interest on overdue
amounts at the lesser of 1.5% per month or the maximum non-usurious
rate under applicable law. ElaHost may suspend the service without
notice if payment for the service is overdue. Fees not disputed
within sixty (60) days of due date are conclusively deemed accurate.
Customer agrees to pay ElaHost's reasonable reinstatement fee following
a suspension of service for non-payment, and to pay ElaHost's reasonable
costs of collection of overdue amounts, including collection agency
fees, attorney fees and court costs.
(b) Fee Increases.
ElaHost may increase its fees for services effective the first
day of a Renewal Term by giving notice to Customer of the new fees
at least forty five (45) days prior to the beginning of the Renewal
Term, and if Customer does not give a notice of non-renewal as provided
in Section 2 above, the Customer shall be deemed to have accepted
the new fee for that Renewal Term and any subsequent Renewal Terms
(unless the fees are increased in the same manner for a subsequent
Renewal Term).
(c) Taxes.
At ElaHost's request Customer shall remit to ElaHost all sales,
VAT or similar tax imposed on the provision of the services (but
not in the nature of an income tax on ElaHost), regardless of whether
ElaHost fails to collect the tax at the time the related services
are provided.
(d) Early Termination.
Customer acknowledges that the amount of the fee for the service
is based on Customer's agreement to pay the fee for the entire Initial
Term, or Renewal Term, as applicable. In the event ElaHost terminates
the Agreement for Customer's breach of the Agreement in accordance
with Section 9 (Termination), or Customer terminates the service
other than in accordance with Section 9 (Termination) for ElaHost's
breach, the unpaid fees for each billing cycle remaining in the
Initial Term or then-current Renewal Term, as applicable, are due
on the business day following termination of the Agreement.
(e) Money Back Guarantee.
Each of ElaHost's shared and reseller plans includes a full 30-days
money back guarantee. If Customer is not completely satisfied
with ElaHost's services within the refund time period of 30 days,
then Customer will be given a full refund of the contract amount
excluding overages. No refund is available after that period.
This policy does not apply to any additional services such as
overages, disk space, bandwidth, maintenance fees, domain registrations,
SSL Certificates and/or unique IP orders etc. Accounts cancelled/terminated
for violating the Terms Of Service do not qualify for the 30-day
money back guarantee. Only first-time accounts are elegible for
a refund. Refunds are processed in the same manner payment was
made and may take up to 5-15 business days to complete. ElaHost
may register or transfer a domain name for Customer at no cost
as part of the package that Customer ordered. If Customer account
is cancelled within 12 months, Customer will be charged $10 for
the domain registration. On dedicated/virtual private servers,
and colocation no full refund will be honored, the 30 day money
back guarantee does not apply to dedicated/virtual private servers.
4. Law/AUP.
Customer agrees to use the service in compliance with applicable
law and ElaHost's Acceptable Use Policy posted at http://www.elahost.com/aup.htm
(the "AUP"), which is hereby incorporated by reference
in this Agreement. Customer agrees that ElaHost may, in its reasonable
commercial judgment consistent with industry standards, amend the
AUP from time to time to further detail or describe reasonable restrictions
and conditions on Customer's use of the Services. Amendments to
the AUP are effective on the earlier of ElaHost's notice to Customer
that an amendment has been made, or the first day of any Renewal
Term that begins subsequent to the amendment. Customer agrees to
cooperate with ElaHost's reasonable investigation of any suspected
violation of the AUP. In the event of a dispute between ElaHost
and Customer regarding the interpretation of the AUP, ElaHost's
commercially reasonable interpretation of the AUP shall govern.
5. Customer Information.
Customer represents and warrants to ElaHost that the information
he, she or it has provided and will provide to ElaHost for purposes
of establishing and maintaining the service is accurate. If Customer
is an individual, Customer represents and warrants to ElaHost that
he or she is at least 18 years of age. ElaHost may rely on the instructions
of the person listed as the Primary Customer Contact on the Order
with regard to Customer's account until Customer has provided a
written notice changing the Primary Customer Contract.
6 Indemnification.
Customer agrees to indemnify and hold harmless ElaHost, ElaHost's
affiliates, and each of their respective officers, directors,
agents, and employees from and against any and all claims, demands,
liabilities, obligations, losses, damages, penalties, fines, punitive
damages, amounts in interest, expenses and disbursements of any
kind and nature whatsoever (including reasonable attorneys fees)
brought by a third party under any theory of legal liability arising
out of or related to the actual or alleged use of Customer's services
in violation of applicable law or the AUP by Customer or any person
using Customer's log on information, regardless of whether such
person has been authorized to use the services by Customer.
7. Disclaimer of Warranties.
ElaHost DOES NOT WARRANT OR REPRESENT THAT THE SERVICES WILL BE
UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. TO THE EXTENT PERMITTED
BY APPLICABLE LAW ElaHost DISCLAIMS ANY AND ALL WARRANTIES INCLUDING
THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, AND NONINFRINGEMENT. TO THE EXTENT PERMITTED BY APPLICABLE
LAW, ALL SERVICES ARE PROVIDED ON AN "AS IS" BASIS.
8. Limitation of Damages.
NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY LOST PROFITS,
OR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE
LOSS OR DAMAGE OF ANY KIND, OR FOR DAMAGES THAT COULD HAVE BEEN
AVOIDED BY THE USE OF REASONABLE DILIGENCE, ARISING IN CONNECTION
WITH THE AGREEMENT, EVEN IF THE PARTY HAS BEEN ADVISED OR SHOULD
BE AWARE OF THE POSSIBILIY OF SUCH DAMAGES.
NOTWITHSTANDING ANYTHING ELSE IN THE AGREEMENT TO THE CONTRARY,
THE MAXIMUM AGGREGATE LIABILITY OF ElaHost AND ANY OF ITS EMPLOYEES,
AGENTS OR AFFILIATES, UNDER ANY THEORY OF LAW (INCLUDING BREACH
OF CONTRACT, TORT, STRICT LIABILITY, AND INFRINGEMENT) SHALL BE
A PAYMENT OF MONEY NOT TO EXCEED THE AMOUNT PAYABLE BY CUSTOMER
FOR THREE MONTHS OF SERVICE.
9. Suspension/Termination.
(a) Suspension of Service.
Customer agrees that ElaHost may suspend services to Customer without
notice and without liability if: (i) ElaHost reasonably believes
that the services are being used in violation of the AUP; (ii) Customer
fails to cooperate with any reasonable investigation of any suspected
violation of the AUP; (iii) ElaHost reasonably believes that the
suspension of service is necessary to protect its network or its
other customers, or (iv) as requested by a law enforcement or regulatory
agency. Customer shall pay ElaHost's reasonable reinstatement fee
if service is reinstituted following a suspension of service under
this subsection.
(b) Termination.
The Agreement may be terminated by Customer prior to the expiration
of the Initial Term or any Renewal Term without further notice and
without liability if ElaHost fails in a material way to provide
the service in accordance with the terms of the Agreement and does
not cure the failure within ten (10) days of Customer's written
notice describing the failure in reasonable detail. The Agreement
may be terminated by ElaHost prior to the expiration of the Initial
Term or any Renewal Term without further notice and without liability
as follows: (i) upon ten (10) days notice if Customer is overdue
on the payment of any amount due under the Agreement; (ii) Customer
materially violates any other provision of the Agreement, including
the AUP, and fails to cure the violation within thirty (30) days
of a written notice from ElaHost describing the violation in reasonable
detail; (iii) upon one (1) days notice if Customer's Service is
used in violation of a material term of the AUP more than once,
or (iv) upon one (1) days notice if Customer violates Section 5
(Customer Information) of this Agreement. Either party may terminate
this agreement upon ten (10) days advance notice if the other party
admits insolvency, makes an assignment for the benefit of its creditors,
files for bankruptcy or similar protection, is unable to pay debts
as they become due, has a trustee or receiver appointed over all
or a substantial portion of its assets, or enters into an agreement
for the extension or readjustment of all or substantially all of
its obligations.
10. Requests for Customer Information.
Customer agrees that ElaHost may, without notice to Customer, (i)
report to the appropriate authorities any conduct by Customer or
any of Customer's customers or end users that ElaHost believes violates
applicable law, and (ii) provide any information that it has about
Customer or any of its customers or end users in response to a formal
or informal request from a law enforcement or regulatory agency
or in response to a formal request in a civil action that on its
face meets the requirements for such a request.
11. Back Up Copy.
Your use of the service is at your sole risk. ElaHost is not
responsible for files and data residing on your account. You agree
to take full responsibility for files and data transferred and
to maintain all appropriate backup of files and data stored on
ElaHost servers. ElaHost will not responsible for any data loss
from your account. You are agree that it's your responsibility
to backup the data from your account.
12. Changes to ElaHost's Network.
Upgrades and other changes in ElaHost's network, including, but
not limited to changes in its software, hardware, and service
providers, may affect the display or operation of Customer's hosted
content and/or applications. ElaHost reserves the right to change
its network in its commercially reasonable discretion, and ElaHost
shall not be liable for any resulting harm to Customer.
13. Server Resource
Any website that uses a high amount of server resources (such
as, but not limited to, CPU time, memory usage, and network resources)
will be given an option of either paying extra (which depends
on the resource needed) or reducing the resource used to an acceptable
level. ElaHost shall be the sole arbiter of what is considered
to be a high server usage level.
14. Notices.
Notices to ElaHost under the Agreement shall be given via electronic
mail to the e-mail address posted for customer support on http://www.elahost.com/contact.htm.
Notices to Customer shall be given via electronic mail to the individual
listed as the Primary Customer Contact on the Order. Notices are
deemed received on the day transmitted, or if that day is not a
business day, on the first business day following the day delivered.
Customer may change his, her or its notice address by a notice given
in accordance with this Section.
15. Force Majeure.
ElaHost shall not be in default of any obligation under the Agreement
if the failure to perform the obligation is due to any event beyond
ElaHost's control, including, without limitation, significant failure
of a portion of the power grid, significant failure of the Internet,
natural disaster, war, riot, insurrection, epidemic, strikes or
other organized labor action, terrorist activity, or other events
of a magnitude or type for which precautions are not generally taken
in the industry.
16. Refusal Of Service
We reserve the right to refuse, cancel, or suspend service at
our sole discretion.
17. Modification
ElaHost reserves the right to add, delete, or modify any provision
of this Policy at any time without notice.
18. Reseller
Shared accounts can not resell web hosting to other people, if
you wish to resell hosting you must use a reseller account.
19. Content
No pornographic or adult content (Nudity) or links to such material allowed. Use of the Services to store, post, transmit, display or otherwise make available obscene, defamatory, harassing, abusive or threatening language is prohibited.
Use of any IRC (or certain shell hosting) is not allowed. We do not allow Bit Torrent linking or other P2P network services (unless 100% legal). Runing any gaming servers such as counter-strike, half-life, battlefield1492, etc is not allowed.
20. Miscellaneous
Each party acknowledges and agrees that the other party retains
exclusive ownership and rights in its trademarks, service marks,
trade secrets, inventions, copyrights, and other intellectual
property. Neither party may use the other party's name or trade
mark without the other party's prior written consent. The parties
intend for their relationship to be that of independent contractors
and not a partnership, joint venture, or employer/employee. Neither
party will represent itself to be agent of the other. Each party
acknowledges that it has no power or authority to bind the other
on any agreement and that it will not represent to any person
that it has such power or authority. This Agreement may be amended
only by a formal written agreement signed by both parties. The
terms on Customer's purchase order or other business forms are
not binding on ElaHost unless they are expressly incorporated
into a formal written agreement signed by both parties. A party's
failure or delay in enforcing any provision of the Agreement will
not be deemed a waiver of that party's rights with respect to
that provision or any other provision of the Agreement. A party's
waiver of any of its right under the Agreement is not a waiver
of any of its other rights with respect to a prior, contemporaneous
or future occurrence, whether similar in nature or not. The captions
in the Agreement are not part of the Agreement, but are for the
convenience of the parties. The following provisions will survive
expiration or termination of the Agreement: Fees, indemnity obligations,
provisions limiting liability and disclaiming warranties, provisions
regarding ownership of intellectual property, these miscellaneous
provisions, and other provisions that by their nature are intended
to survive termination of the Agreement. There are no third party
beneficiaries to the Agreement. Neither insurers nor the customers
of resellers are third party beneficiaries to the Agreement. Customer
may not transfer the Agreement without ElaHost's prior written
consent. ElaHost's approval for assignment is contingent on the
assignee meeting ElaHost's credit approval criteria. ElaHost may
assign the Agreement in whole or in part.
This Agreement together with the Order and AUP constitutes the
complete and exclusive agreement between the parties regarding
its subject matter and supercedes and replace any prior understanding
or communication, written or oral.